Service and recovery

Delivery follow-up

2 steps

Quick check-in after the package arrives. Catches problems early before they become returns or bad reviews.

The sequence

Step 1. Did it arrive?
48 hours after delivery confirmed
"Everything arrive in good shape?" Quick yes/no pulse. If they report an issue, route to support.
Step 2. First impression
Day 5 after delivery
"What do you think so far?" Captures early satisfaction signal. Positive replies feed into referral flow trigger.

Emails: 2
Span: 48 hours after delivery confirmed to Day 5 after delivery
Category: Service and recovery

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